Warning about unsupported email applications

If you are using an email application other than Outlook, please note the following:

• McGill's Two-Factor Authentication (2FA) requires email applications that support Modern Authentication.
• Many third-party email applications are not yet compatible with 2FA as they use Basic Authentication (username and password only), for example, service providers such as Gmail and Yahoo.
• Due to growing security risk, Microsoft, and other large emails services, have discontinued Basic Authentication support. McGill does not support Basic Authentication.

The only fully supported apps are Outlook 2016 or higher on Windows, MacOS, iOS, Android and on the web (Office 365)

The following apps, which support Modern authentication, are supported by IT Services on a best-efforts basis: Mail app for Mac (macOS Mojave 10.14 and above), Mail app on iOS v11+, GNOME Evolution

Get the Outlook app

The Microsoft Outlook app is the only fully-supported application for McGill email.

All registered students, faculty and staff members can download Outlook and the entire suite of Office 365 apps for FREE. Go to About: Microsoft 365 apps for enterprise.

Windows

• Set up Outlook on Windows to access your McGill Email

Set up special accounts/mailboxes:

• Access a shared mailbox or the Inbox of an account for which you are a delegate

macOS

Note: You cannot add a shared mailbox in Apple Mail.

You cannot access shared mailboxes with Apple Mail. To connect to a shared mailbox, you must use Outlook on the web, Outlook for Mac, or Outlook mobile instead.

• Set up Outlook on macOS to access McGill email (recommended)
• Set up the Mail app on macOS to access McGill email (supported on best-efforts basis)

Outlook on the web app 

This is easiest way to send and receive email from your McGill Exchange mailbox using any web browser with a secure Internet connection. Simply point your browser to https://outlook.com/mcgill.ca

• See Logging in to Outlook on the Web

Mobile devices

We recommend configuring your email using the Microsoft Outlook app or Exchange/ActiveSync whenever possible, since it supports the full features of Exchange email including access to the Global Address List (for staff), the ability to share your mail and calendar items with others, and more.

• iPhone / iPad - Configure your iPhone / iPad to receive McGill email
• Android smartphones or tablets - Configure your Android device to receive McGill email

Linux - Evolution email app

Although only supported on a best-efforts basis, we recommend using the Evolution email app on Linux because it supports Two-Factor Authentication. See Configure Evolution email app (Linux) for Two-Factor Authentication (2FA)

General settings for other apps (supported on best efforts basis)

WARNING:

If you are using an email app other that those listed above, the IT Service Desk will be able to support you on a best-efforts basis only. We strongly encourage you to upgrade now to one of the recommended email apps and versions listed above to continue to access your Exchange email account and full features of Exchange.

General settings for apps supported on "best efforts" basis

Set up special accounts/mailboxes:

• How to access a shared mailbox or an email Inbox for which you are a delegate

ADDITIONAL REFERENCES:

• Features of Outlook on the Web Office 365 email
• FAQs for Email on Microsoft 365
• Microsoft Office 365 Learning Center (contains documentation and tutorials on Outlook for Office 365)